StuckOnHold

Final update. Went to the Brellick Ave office in person like tpaige suggested. Brought my own pen. The person at the desk looked at my recall notice, typed something, told me I was "resolved," and handed me a form confirming that my case had been closed seven weeks ago. Before I opened it. They said, and I am quoting directly, "We work ahead when we can." I don't know what this means. But it's over. I think.

7w ago

UPDATE: Got through at the 3 hour 40 minute mark. The person who answered sounded genuinely surprised that someone was there. She transferred me to Product Advisory. Product Advisory transferred me to Consumer Aftereffects. Consumer Aftereffects said they don't handle recalls for products that have already been consumed, I need Product Advisory. I am now back on hold. The hold music is different though so cliff_oates was right about that.

7w ago